How can we help?
Questions, bugs, billing or your data: we're here.
Contact support
Have a question, found a bug, or need help with your subscription? Email us and we'll get back to you within 24 hours.
Email nutrivaaiteam@gmail.comManage or cancel your subscription
Apple handles all billing. On your iPhone, open Settings → your name → Subscriptions → Nutriva AI. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
Manage subscriptionsDelete your account
You can delete your account and all your data from inside the app at any time.
- Open Nutriva AI and go to Profile.
- Tap Account. (You can also reach it from the subscription screen's Account button.)
- Tap Delete account.
- Confirm with Delete Permanently.
Deleting your account removes all your data from our servers, including your profile, your food, water and weight logs and your Coach conversations. If you signed in with Apple, Nutriva AI is also disconnected from your Apple ID. This can't be undone.
Deleting your account doesn't cancel an App Store subscription. Cancel it separately in Settings → your name → Subscriptions.
Can't open the app? Email nutrivaaiteam@gmail.com from the address on your account and we'll delete it for you within 48 hours. For other privacy requests (a copy of your data, corrections), email us too; see our Privacy Policy.
Common questions
How do I restore my purchases?
In the app, go to Profile → Account → Restore Purchases (you can also restore from the subscription screen). Make sure you're signed in with the same Apple ID you used to subscribe.
Do I need a subscription?
Accounts created on or after 20 October 2026 need Nutriva Pro. Accounts created before that date keep their free plan. See pricing.
What happens to my data if my subscription ends?
Your data is kept in your account. You can export it (Profile → Account → Export Data) or delete your account at any time.
How accurate are the calorie and macro numbers?
They are estimates. AI photo and meal estimates can be wrong, so check nutrition labels and adjust portions. Barcode results are checked across several food databases, and the app asks you to confirm with the label when they disagree. Nutriva AI doesn't provide medical advice.
The app doesn't open after I confirm my email.
Make sure Nutriva AI is installed on your device, then tap the confirmation link again. If it still doesn't work, email us and we'll verify your account manually.